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Communication with dispatch
- Dispatch
- Announce departure from station
- Identify your unit.
- Acknowledge dispatch information.
- Tell dispatch you're en route.
- Give an estimated time of arrival (ETA).
- Report any delays while en route.
- On scene
- Announce arrival
- Identify your unit.
- Give location.
- Request any necessary backup / ALS intercept.
- Departure
- Announce departure.
- Identify your unit.
- Give destination.
- Number of patients if more than one.
- Estimated time of arrival (ETA).
- Report any delays while en route.
- Arrival at medical facility
- Announce arrival
- Identify your unit.
- Give location
- Returning to base
- Identify your unit.
- Announce that you are "clear" and available for another assignment.
- Announce arrival back at base.
Communication with medical direction or receiving facility
- Identify your unit.
- Scene size-up information
- Patient's age and sex.
- MOI/NOI
- Initial assessment information
- Chief complaint.
- Mental status
- Focused history and physical exam information
- Baseline vitals
- Pertinent SAMPLE history findings, including past illnesses.
- Other pertinent findings.
- Interventions you performed and how the patient responded to them.
- Any requests for further actions/interventions.
- Estimated time of arrival at medical facility
The oral report during transfer of care to the medical facility
- Chief complaint.
- Vital signs and trends.
- Interventions and patient's response.
- Pertinent history / findings not previously stated.
Terms and gadgets
- Base station: dispatch coordination area.
- Mobile transmitter / receivers: vehicle-based, long range.
- Portable transmitter / receivers: hand-held, short range.
- Repeaters: towers that boost the range of transmissions (such as mobile and portable transmitters) by rebroadcasting the signal.
- Digital equipment: instead of talking, you communicate by pressing buttons that transmit messages as digital codes.
- Cellular telephones: cell phones.
- Broadcast regulations: the FCC (federal communications commission) regulates everything from frequency to censoring.
- System maintenance: make sure things are in working condition, back-up batteries for devices, and back-up power generators for base station and repeaters.
Radio terms and radio codes
- Come in - request the other end to talk.
- Go ahead - allow the other end to talk.
- Spell out - ask the other end to spell it out.
- Over - end of message, awaiting reply.
- Stand by - please wait.
- Copy - received and understood.
- 10-4 - received and understood.
- Clear - end of transmission.
- ETA - estimated time of arrival.
- Landline - refers to telephone communications.
- During communications, allow for breaks or pauses so the other end can interrupt if necessary.
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